CX Intelligence Surveys

CX Intelligence Surveys are a popular research method for collecting information to assess your customers preferences, attitudes, characteristics and opinions on a particular topic. Collect customer data that helps you inform the design process, build better products. and implement a long term customer experience strategy.

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We offer you a range of packages so you can choose the right package for you

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CX Intelligence Surveys Help Improve Business KPIs

Increase Conversions

Reduce Bounce
Rate

Improve Web
Usability

Improve Marketing
ROI

Cost Effective Research at Scale

Business stakeholders often want data that’s collected from large sample sizes to make decisions with confidence. Surveys are an inexpensive method for collecting customer insights on a large scale and a short timeline.

Define Your CX Strategy

Surveys help you collect and understand a wide range of customer insights including what they like or dislike about your service, where they’ve had problems in their customer journey, what they think can be improved and much more. Use this data as a starting point for developing your customer experience strategy.

Design Better Marketing Campaigns

Collect the types of insights that teach you what your customers care about, what motivates their behavior and even the kind of language they use. With this information, you’ll be able to create marketing campaigns that speak your customer’s language and connect with them more effectively.

Build a Culture of Customer Loyalty

By learning about what your customers love and what frustrates them about your products and services, you can create a CX action plan for your team. Double down on the areas that make your customers happy and resolve the areas that frustrate them to drive satisfaction which in turn leads to long-term customer loyalty.

Expert Survey Design

With CX Intelligence Surveys, you’ll get experienced expert CX Researchers to help you design your survey questions, identify and manage sample sizes and sampling errors, and analyze your collected data.

A Selection of CX Intelligence Surveys to Meet Any Business Need

Product Feedback Survey

Use our customized and field tested product impression questions to learn what different segments of your target customers think of your product. Our expert CX researchers will prioritize these insights and recommend the best ways for you to apply these insights to your product road map.

Website Feedback Survey

Discover why visitors come to your website, if they’ve been able to achieve their goals and whether you’re giving them the user experience they expect or not. Use insights from these surveys to get voice of customer feedback on the effectiveness of your online strategy and how best to improve web performance.

Market Research Survey

Helps you gauge your marketing efforts.

Customer Satisfaction (CSAT) Survey

Customer satisfaction is linked directly to customer loyalty. Discover how satisfied customers are with the professionalism, convenience and quality of your product or service. Pinpoint exactly where you need to concentrate your efforts to improve customer satisfaction.

Customer Effort Score (CES) Survey

Very practical and gives a strong indication of future purchases behavior.

Net Promoter Score (NPS) Survey

Word of mouth is one of the most important drivers of growth. Find out how likely your customers are to recommend your products or services to friends and family. Our expert CX researchers will accurately measure and classify your NPS giving you a solid indication of how your business is perceived.

Brand Awareness Survey

The CX Intelligence Brand Awareness Survey gives you an accurate indication of your target market’s awareness of your brand. We’ll help you understand the extent to which your brand is recognized by target customers and whether they’re associating your brand with the right products and services.

Survey Deployment Methods to Suit Your Needs

Depending on your business needs, where your target customers are best reachable and any other business considerations, we’re able to provide you with a choice of survey deployment options. Whether you pick just one or a combination, we’ll help you collect the information you need for effective decision making.

  • Online Surveys
  • In-Person Surveys
  • Telephone
    Surveys
  • Embedded Website Surveys
  • Email Surveys
  • SMS Surveys
  • Social Media Surveys

Pricing

Select the package that best fits your business

Basic Survey Package

SAR 19,999
5 business days
  • Choose one type of surveys Info goes here
  • Get up to 200 responses from real users
  • Up to 8 questions (Based on the type of survey)
  • Survey questions in either Arabic or English
  • What you get
  • A report that highlights the main findings
  • Data exports (CSV, PDF, XLS)
Select Package

Full Survey Package

SAR 34,999
10 business days
  • Choose three types of surveys
  • Get up to 300 responses from real users per survey
  • Up to 8 questions (Based on the type of survey) per survey
  • Survey questions in either Arabic or English
  • What you get
  • A report that highlights the main findings from each type of surveys
  • Data exports (CSV, PDF, XLS)
Select Package

Exhaustive Survey Package

SAR 59,999
20 business days
  • All types of surveys or up to three detailed surveys
  • Get up to 500 responses from real users per survey
  • Up to 12 questions (Based on the type of survey) per survey
  • Survey questions in both Arabic or English
  • What you get
  • A report that highlights the main findings from each type of surveys
  • Data exports (CSV, PDF, XLS)
Select Package

You’re in Good Company

These brands have partnered with us to improve their User Experience.

Still not sure? Schedule a phone call

Not sure which package is best for your needs? Want to know more about the different features and deliverables of each package? If you need answers to these questions or any others we’d love to help you. Leave us your contact details and we’ll get back to you within 2 business days.

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